Markéta Flintová
Luční 29, Smržovka 468 51
Czech Republic
ID number: 86783505, VAT number: CZ7552272519
for the sale of goods through its on-line shop at the internet address www.crystalindo.com


In accordance with the § 1829 par. 1 of the Civil Code, you have the right to withdraw from the purchase contract of anyproduct within fourteen (14) days from receiving the product.

The only requirement is that the product is unused = unpacked.

The procedure in these cases is very simple:

1) send and email to info@crystalindo.com with a filled-in  "Purchase contract withdrawal" form attached,

2) mail the product back to us,

3) after receiving the product, we will issue a credit note for you and wire you the money.


In case of a complaint, send a filled-in Complaint form together with the claimed product.